Refund & Returns Policy

Eligibility for refunds and returns is based on event cancellation only.

Traders and vendors who cancel their participation forfeit any fees paid; vendor and pitch fees are non-refundable. A refund of a ticket purchase is only available if the event is cancelled by the organisers.

If a refund is approved (event cancellation only), it is processed manually, and the purchaser is responsible for the payment-gateway and administration fees on the refund.

Changes to the line-up, performers, programme, or schedule do not constitute cancellation and do not qualify for a refund.

If the event has moved location, this does not constitute cancellation and does not qualify for a refund.

If the event is rescheduled or postponed to a new date, your ticket remains valid for the new date. Being unable to attend the rescheduled date does not qualify for a refund.

Where a refund is issued for event cancellation, it covers the ticket price only. Booking and transaction fees are non-refundable, and the organisers are not responsible for any related costs incurred, including travel and accommodation.

Tickets are non-transferable and may not be resold above face value. Tickets offered for resale or transfer in breach of these terms may be voided without refund.

If the event is cancelled due to circumstances beyond the organisers’ control — including but not limited to extreme weather, fire, or other events of force majeure — the organisers may, at their discretion, offer a credit toward a future event in place of a cash refund.

No refund applies unless the event is cancelled by the organisers.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

Last updated: 11 June 2026.