Privacy Policy

Last updated: 2 May 2026

Who we are

This website is operated by New Earth (“we”, “us”, “our”).

New Earth
Denny Street, Tralee, Co. Kerry, IE 8929967
Email: info@newearth.ie
Website: https://newearth.ie
Privacy policy: https://newearth.ie/privacy-policy/

If you have any questions about this policy or how we handle your personal data, please contact us at info@newearth.ie.

What personal data we collect and why

Contact and enquiry forms

When you submit a form on our website, we collect the information you provide (such as your name, email address, phone number, and message). We use this information to respond to your enquiry and to follow up where appropriate. We retain these submissions for as long as is reasonably necessary to handle your enquiry and our ongoing relationship.

Newsletter and email marketing

If you sign up to our newsletter, we collect your email address (and your name, where provided) and store it on our email marketing platform in order to send you updates about our events, ticket releases, and related news. You can unsubscribe at any time using the link at the bottom of any email we send.

Ticket purchases and orders

When you purchase a ticket or product through our website, we collect the information necessary to process your order, including your name, billing and shipping address, email address, phone number, and payment details. Payment details are processed securely by our payment provider and are not stored on our servers. We retain order records as required for tax, accounting, and customer support purposes.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (a “hash”) may be provided to the Gravatar service to see if you are using it.

Cookies

Our website uses cookies to make the site work, to remember your preferences, and to help us understand how visitors use the site. Some cookies are essential, while others are optional. You can control cookies through your browser settings and, where applicable, through the cookie banner shown on our site.

Embedded content from other websites

Articles or pages on this site may include embedded content (for example, videos, images, or social media posts). Embedded content from other websites behaves in exactly the same way as if you had visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

Analytics

We may use analytics tools to understand how visitors use our website (for example, which pages are most visited). This information is used in aggregate and does not personally identify you.

Who we share your data with

We do not sell your personal data. We share your data only with trusted service providers who help us operate our website and our events, including:

  • Our website hosting provider
  • Our email marketing platform
  • Our payment processor (for ticket and product purchases)
  • Analytics providers

These providers are bound by their own privacy obligations and only process your data on our behalf or as required by law.

How long we keep your data

We keep your personal data only for as long as is necessary for the purposes described above, or as required to meet legal, accounting, or reporting obligations. Newsletter subscribers’ data is retained until you unsubscribe.

Your rights

Under the General Data Protection Regulation (GDPR) and Irish data protection law, you have the right to:

  • Access the personal data we hold about you
  • Request correction of any inaccurate data
  • Request deletion of your data (“right to be forgotten”)
  • Object to or restrict our processing of your data
  • Request a copy of your data in a portable format
  • Withdraw consent at any time, where consent is the basis for processing
  • Lodge a complaint with the Data Protection Commission (www.dataprotection.ie)

To exercise any of these rights, please contact us at info@newearth.ie.

How we protect your data

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.

Messaging Terms & Conditions

New Earth | Denny Street, Tralee, Co. Kerry, IE 8929967

General

When you opt-in to the service, we will send you a message to confirm your signup.

By opting into messages, you agree to receive recurring automated marketing and informational text messages from New Earth. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate.

Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with New Earth. New Earth reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. New Earth also reserves the right to change the short code or phone number or alphanumeric sender where messages are sent.

Your usual message and data rates may apply. If you have any questions about your text plan or data plan, it is best to contact your mobile provider. Your mobile provider is not liable for delayed or undelivered messages.

Your consent to receive marketing messages is not a condition of purchase.

Carriers

Carriers are not liable for delayed or undelivered messages.

Cancellation

Messages will provide instructions to unsubscribe either by texting STOP or through an included link. After you unsubscribe, we will send you a message to confirm that you have been unsubscribed and no more messages will be sent. If you would like to receive messages from New Earth again, just sign up as you did the first time and New Earth will start sending messages to you again.

Info

For support regarding our services, email us at info@newearth.ie or, if supported, text “HELP” to our messages at any time and we will respond with instructions on how to unsubscribe. If we include a link in messages we send you from New Earth, you may also access instructions on how to unsubscribe and our company information by following that link.

Transfer of Number

You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number, unsubscribe using the link included in our messages (if one is provided), or notify us of your old number at info@newearth.ie. The duty to inform us based on the above events is a condition of using this service to receive messages.

Privacy

If you have any questions about your data or our privacy practices, please visit our privacy policy.

Messaging Terms Changes

We reserve the right to change or terminate our messaging program at any time. We also reserve the right to update these Messaging Terms at any time. Such changes will be effective immediately upon posting. If you do not agree to a change to these Messaging Terms, you should cancel your enrollment with our messaging program. Your continued enrollment following such changes shall constitute your acceptance of such changes.

Contact

For any questions about this privacy policy or our messaging terms, please email info@newearth.ie.