Last updated: 29 June 2026
Who we are
This website is operated by New Earth (“we”, “us”, “our”).
New Earth
Denny Street, Tralee, Co. Kerry
Email: [email protected]
Website: https://newearth.ie
If you have any questions about this policy or how we handle your personal data, please contact us at [email protected].
What personal data we collect and why
Contact and enquiry forms
When you submit a form on our website, we collect the information you provide (such as your name, email address, phone number, and message). We use this to respond to your enquiry and follow up where appropriate. We keep these submissions for as long as is reasonably necessary to handle your enquiry and our ongoing relationship.
Newsletter and email marketing
If you sign up to our newsletter, we collect your email address (and your name, where provided) and store it on our email marketing platform to send you updates about our events, ticket releases, and related news. You can unsubscribe at any time using the link at the bottom of any email we send.
Ticket purchases and orders
When you purchase a ticket or product through our website, we collect the information necessary to process your order, including your name, billing and shipping address, email address, phone number, and payment details. Payment details are processed securely by our payment provider and are not stored on our servers. We keep order records for tax, accounting, and customer support purposes.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (a “hash”) may be provided to the Gravatar service to see if you are using it.
Cookies
Our website uses cookies to make the site work, to remember your preferences, and to help us understand how visitors use the site. Some cookies are essential, others optional. You can control cookies through your browser settings and, where applicable, through the cookie banner on our site.
Embedded content from other websites
Articles or pages on this site may include embedded content (for example videos, images, or social media posts). Embedded content from other websites behaves exactly as if you had visited the other website, which may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content.
Analytics
We may use analytics tools to understand how visitors use our website (for example, which pages are most visited). This information is used in aggregate and does not personally identify you.
Who we share your data with
We do not sell your personal data. We share it only with the trusted service providers who help us run our website and our events, and only as part of running them, including:
- Our website hosting provider
- Our email marketing platform
- Our payment processor (for ticket and product purchases)
- Analytics providers
These providers are bound by their own privacy obligations and only process your data on our behalf.
How long we keep your data
We keep your personal data only for as long as is necessary for the purposes described above, or to meet our accounting and reporting obligations. Newsletter subscribers’ data is kept until you unsubscribe.
Your rights
You have the right to:
- access the personal data we hold about you;
- request correction of any inaccurate data;
- request deletion of your data (“right to be forgotten”);
- object to or restrict our processing of your data;
- request a copy of your data in a portable format;
- withdraw consent at any time, where consent is the basis for processing.
To exercise any of these, please contact us at [email protected] and we will put it right. Should you ever feel a concern has not been resolved, you retain the right to raise it with the Data Protection Commission (www.dataprotection.ie).
How we protect your data
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is fully secure, and we cannot guarantee absolute security.
Changes to this policy
We may update this privacy policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
